All appointments must be booked in advance through our website or at our studio. Late arrivals may result in reduced treatment time. Rescheduling must be done at least 24 hours prior to the appointment.
Memberships are non-transferable and valid only for the registered member. Benefits are subject to change at our discretion. Membership fees are charged for each plan period (6 months for the 6-month plans). Online membership requests start once the studio confirms your payment, and benefits are not available until then. See the Membership Terms & Renewal Notice.
Points have no cash value, can't be sold or transferred, and are not a gift card. You earn 1 point per $1 paid on services and packages (after discounts, before tax; none on tips, tax, gift cards or membership dues). Points expire after 12 months with no completed visit, and we email you 30 days before. Points earned on a refunded service are removed. We may change the earn rate or rewards with 30 days' notice; points already earned are honoured. Unused points are forfeited when an account is closed. See Glow Circle Rewards for the full rules.
Refunds are not provided for completed services. Product refunds are accepted only if the product is unopened and returned within 7 days of purchase. Membership fees are non-refundable.
Cancellations must be made at least 24 hours before the scheduled appointment. Failure to cancel within the timeframe may be treated as a late cancellation.
Customers are expected to provide accurate information during registration and booking. Any medical conditions or allergies must be disclosed prior to treatments. Respectful behavior towards staff and other clients is mandatory.